Pricing
One flat price for your whole team
Start free. Paid plans are flat prices per workspace, with no per-agent or per-conversation fees.
Start on the free plan. Every new workspace also gets a 3-day trial of every feature.
Plans
Free
Try Heilo on one small website, free forever
$0forever
- 1 website
- 1 team member
- 100 conversations/mo
- Widget, real-time inbox & JS SDK
- Send & receive images and files (up to 5 MB each)
- 200 MB file storage, or unlimited with your own
- Welcome & offline messages
- Not included: Keyword chatbot & quick-reply flows
- Not included: AI assistant
- Not included: Messenger & Instagram in the inbox
- 7-day analytics history
- Not included: Remove “Powered by Heilo”
- Not included: REST API & webhooks
No credit card needed
Starter
For solo builders with one web or app
$3/mo
billed monthly
- 1 website
- 2 team members
- 1,000 conversations/mo
- Widget, real-time inbox & JS SDK
- Send & receive images and files (up to 10 MB each)
- 2 GB file storage, or unlimited with your own
- Welcome & offline messages
- Keyword chatbot & quick-reply flows
- AI assistant: 100 replies/mo (up to 20/day)
- Messenger & Instagram in the inbox
- 30-day analytics history
- Not included: Remove “Powered by Heilo”
- Not included: REST API & webhooks
3-day free trial, no card
Pro
For growing products, our most popular plan
$12/mo
billed monthly
- 5 websites
- 10 team members
- Unlimited conversations
- Widget, real-time inbox & JS SDK
- Send & receive images and files (up to 25 MB each)
- 10 GB file storage, or unlimited with your own
- Welcome & offline messages
- Keyword chatbot & quick-reply flows
- AI assistant: 1,000 replies/mo (up to 100/day)
- Messenger & Instagram in the inbox
- 90-day analytics history
- Remove “Powered by Heilo”
- REST API & webhooks
3-day free trial, no card
Business
For agencies and larger support teams
$29/mo
billed monthly
- 50 websites
- 50 team members
- Unlimited conversations
- Widget, real-time inbox & JS SDK
- Send & receive images and files (up to 25 MB each)
- 50 GB file storage, or unlimited with your own
- Welcome & offline messages
- Keyword chatbot & quick-reply flows
- AI assistant: 5,000 replies/mo (up to 500/day)
- Messenger & Instagram in the inbox
- 365-day analytics history
- Remove “Powered by Heilo”
- REST API & webhooks
3-day free trial, no card
Compare plans
| Feature | Free$0 forever | Starter$3/mo | Pro$12/mo | Business$29/mo |
|---|---|---|---|---|
| Websites | 1 | 1 | 5 | 50 |
| Team members | 1 | 2 | 10 | 50 |
| Conversations per month | 100 | 1,000 | Unlimited | Unlimited |
| Analytics history | 7 days | 30 days | 90 days | 365 days |
| Chat widget, inbox, JS SDK | Included | Included | Included | Included |
| Heilo app for iPhone & Android | Included | Included | Included | Included |
| Send & receive images and files | 5 MB per file | 10 MB per file | 25 MB per file | 25 MB per file |
| File storage on Heilo | 200 MB | 2 GB | 10 GB | 50 GB |
| Your own storage (S3, R2, BunnyCDN, FTP), unlimited | Included | Included | Included | Included |
| Chatbot & automation | Not included | Included | Included | Included |
| AI assistant replies per month | Not included | 100 | 1,000 | 5,000 |
| AI assistant replies per day | Not included | 20 | 100 | 500 |
| Contact list & labels | Included | Included | Included | Included |
| Custom contact fields, segments & CSV export | Not included | Not included | Included | Included |
| Messenger & Instagram | Not included | Included | Included | Included |
| Tickets for follow-ups | Not included | Included | Included | Included |
| Remove “Powered by Heilo” | Not included | Not included | Included | Included |
| REST API & webhooks | Not included | Not included | Included | Included |
Frequently asked questions
What happens when the trial ends?
Your workspace moves to the free plan. Nothing is deleted.
What if I go over the Free plan limits?
Extra websites or team members are paused, never deleted.
Can I switch plans or cancel?
Yes, anytime. Paying yearly gets you 2 months free.
How do I pay?
By card, through Polar. Heilo never stores your card details.
Can I keep files on my own storage?
Yes. Connect S3, R2, BunnyCDN or FTP for unlimited space.
Is there a Vietnamese interface?
Yes, Heilo comes in Vietnamese and English. The chat widget speaks 13 languages.
What you want to build is your product, not a support tool.
Start from $0. Someone else runs it, you just look after your customers.